Frequently Asked Questions
How do I pay?
Payment can be paid at the time of booking by clicking on the Pay Now option. Alternatively, payment can be made at the completion of the tour. We accept Visa, Mastercard, American Express, and offer at 10% for cash transactions.
Who will be my guide?
Chania Wine Tours is owned and operated by husband and wife, Vasili and Anna Maria. Vasili is a local grape grower and hobby winemaker. Anna Maria is a Certified Sommelier through the Court of Master Sommeliers. We are the only ones that operate our tours so you know you're in good hands.
Where do we meet for Group tours?
The Essential Wine and Olive Oil Tour and The Mountain Village Food Tour have pick up and drop off from your hotel or villa.
The meeting place for the half day tours (Olive You Berry Much and Wine Discovery) is the Muncipal Market east parking lot, Plateia Markopoulou. Please arrive 5 minutes before the start of the tour. Look for a green or gray van with the Chania Wine Tours logo on the back window.
What time do tours begin?
Private Full Day Tours and Semi-Private Full Day tours begin at 9:30am.
Half Day Tours
Olive You Berry Much begins at 14:00.
Wine Discovery begins at 14:00.
Dinner Under the Stars begins at 18:30.
Please arrive 5 minutes before start time.
Olive You Berry Much at 10:00am
Some Cheese with that Wine at 11:00am
Olive It! at 10:00am
Where do we meet for private tours?
We pick you up and drop you off from your hotel/villa/airbnb. If your hotel is in the pedestrian only section of Chania Old Town, a meeting spot will be emailed to you.
What's your cancellation policy?
We do not require a deposit or payment in advance. If you have prepaid for a tour and must cancel, we ask that we are notified as soon as possible. If a cancellation is requested more than 48 hours before the start of the tour, a full refund, minus any transaction fees, will be issued. No refunds for cancellations made within 48 hours of the start of the tour. We understand that $*%# happens while traveling and we'll do our best to be reasonable and understanding of emergencies. No refunds under any circumstances for no call, no shows.
Can you accommodate large groups?
Yes! We are happy to be a part of your corporate event, pre-wedding activities, or family reunion. We can accommodate groups of all sizes. For groups of 7 or more, a 20% non-refundable deposit is required.
Where can we find Greek wine in the United States?
Our friends at Uncorked Greeks ship Greek wine to 11 states. Check them out! Their wine selection is Chania Wine Tours approved!